🚫 Return Policy

Last Updated: July 8th, 2025

❌ No Returns / No Refunds

At Red Carpet Runner, we pride ourselves on world-class service and unmatched, made-from-scratch event solutions — built for professionals who expect excellence.

Because every order is made just for you, we do not offer refunds, returns, or exchanges except in rare and approved cases.

🧵 100% Custom Made-to-Order From-Scratch in the USA

Every product on our website is custom manufactured on-demand based on your exact specifications. We do not stock ready-made items. No shelves of shippable products. No warehouse inventory to liquidate. Just hard-working hands, cutting, binding, and building your carpet runner to order, right here in the Greater NYC area of the USA.

That’s how we became the most trusted name in red carpet production for events around the globe.

🎯 This means:

  • We cannot “re-absorb” a returned item.

  • We cannot “re-sell” something built for your exact size, date, and venue.

  • We cannot cancel or reverse production once work begins.

Most orders are one-of-a-kind - just like your event.

🆓 FREE Samples – See It Before You Buy It Guarantee™

We believe in radical transparency and letting our work speak for itself.

That’s why we offer our See It Before You Buy It Guarantee™ — you can request FREE swatch samples of any carpet color before placing an order. This helps ensure that you feel confident before we begin production.

📦 We cover the cost. We ship them out. We invest in you — because we want to win your trust.

📸 Evidence Required for Any Issue

If something seems wrong, contact us immediately. The faster we know, the faster we can help.

🎥 To resolve an issue, we require ALL of the following:

  • Photos and/or video clearly showing the issue

  • Photos of the packaging and shipping label

  • Date and time of delivery

  • A brief written description of the issue

We use this to determine root cause, file claims with couriers, and protect you.

⚠️ No photos or proof = no resolution.
⚠️ Delayed reports = reduced eligibility.
⚠️ Inspect your order the moment it arrives.
If a package sits unopened or is left unmonitored for days, we cannot be responsible for what happens in your absence.

🚚 Shipping Delays & Couriers – A Necessary Evil

UPS, FedEx, and freight companies are not our partners — they’re middlemen. Unfortunately, they are the single biggest friction point in our customer relationships.

Please understand:

  • We are on your side ✅

  • We do not control their drivers, routes, systems, or failures ❌

  • We will advocate for you, but we cannot guarantee delivery dates or times ⏳

Courier delays, misrouted packages, or damaged goods must be handled within their strict claims windows, which is why your speed and proof matter.

🎯 Our Promise

We’ve proudly served 4,000+ events in 20+ years, with rave reviews from the world’s most high-stakes productions. Our reputation is built on:

  • Consistency

  • Transparency

  • Craftsmanship

  • Customer care

Every rug is handcrafted with pride. Every customer gets white-glove service. And every situation gets our full attention — when handled the right way.

📝 Final Thoughts

We don’t just sell carpets.
We create moments that matter.

This No Refund / No Return Policy is here to:

  • Protect our small, family-run business 🧡

  • Keep pricing fair for everyone

  • Set realistic expectations for custom-made goods

By placing an order with Red Carpet Runner and Rolling Seven, LLC, you acknowledge and agree to these terms.

We reserve the right to update this policy without notice. Please review it before ordering. Questions? Just ask — we’re here for you.